The same data is entered twice
Staff copy information between forms, email, spreadsheets or business software.
WORKFLOW AUTOMATION
Stop paying people to move the same information by hand.
Second Coat Systems maps one recurring process, removes unnecessary steps and automates the reliable path while leaving judgment with the people who should own it.
WHEN THIS SERVICE FITS
Start with a business symptom.
Follow-up depends on memory
A person has to remember the next message, reminder, assignment or status change.
The normal path is predictable
Most cases follow clear rules, with exceptions that can still be handed to a person.
WHAT THE FIRST SCOPE DELIVERS
A useful result with a defined finish line.
- A map of the current and improved workflow
- One defined trigger-to-result automation
- Validation, error handling and a clear human exception path
- Testing, deployment and handoff notes
Scope boundary: This scope covers one narrow workflow and up to two supported systems. Several workflows, screen scraping or a custom application move into a separate scope before work begins.
THE SECOND COAT METHOD
Keep what works. Fix what slows you down.
The systems already doing their job stay in place. Unnecessary steps are removed before they are automated. New software is added only when it solves a requirement the existing setup cannot handle safely or economically.
Aaryn Biro leads requirements, architecture and engineering delivery.
ABOUT AARYN →START WITH THE PROBLEM
You do not need a software specification.
Describe what people do now, where the handoff breaks and what a better result would change for the business.
TALK TO SECOND COAT SYSTEMS